A lovely bunch, us.
Under the Phaeton’s audio controls are two identical ashtrays/cointrays. Owners were complaining that they did not pop out at the same speed. Enough people complained to the poor VW dealerships that the manufacturer actually came up with a solution.
Technical Solution 2013463, “Slow Opening Ashtrays”, instructs the tech to remove the ashtray assemblies, unscrew the J523 display unit above the ashtrays, place his hands inside the spaces where the ashtrays used to be, gently lift the J523 display, and reset the display down so that its weight is evenly distributed on top of the two ashtray assemblies.
Again, a lovely bunch, us Phaeton owners.
Image source: VW Vortex Phaeton forum